"I stand behind all of my builds. I am proud of each and every custom order, and my goal is to have you be just as happy with your order."
-Randy / Knotty Bot Creations
RETURNS & REFUNDS:
All of Knotty Bot Creations' orders are customized to your specifications and made-to-order. I have no in-house, stocked items available at this time. For this reason, all orders are non-refundable once completed. Knotty Bot Creations will not accept any returns, unless damaged from shipping/delivery, to which you then must contact me to discuss your options. I work with you closely from the build to the delivery process, to make sure that everything is correct.
Deposits made at the time of ordering, are available for a full refund within the first 48 hours from the time payment was received. After this timeframe has past, a 50% refund, of the total amount paid, is available to the customer up until 30 days after the initial payment. After this 30 day mark, from the time of the initial payment was made, the deposit is non-refundable due to materials purchased and time spent on the project to-date.
No refunds/returns will be authorized for any custom order completed and delivered. Knotty Bot will warranty for 1 (one) year, from the time of deposit/payment. If there is any issue with your custom order please email or call me to discuss the issue and options available.